It sounds like you were deemed ineligible during the pre-screening section of the survey.

It's normal and fair for all Research to begin with screening questions, to ensure that every candidate's experience is relevant to the technical research questions being asked.

We strive to ensure screening questions are as brief as possible. To this end, these simple, upfront questions take most candidates less than 2-3 minutes to complete.

We also explicitly specify the presence of initial screening questions in every survey invitation and that respondents deemed ineligible will not receive a gift card. For more information, please see our Research Terms & Conditions.

We truly appreciate the time you’ve taken to participate and hope that you understand why screening for eligibility is important for our Research.

Your honorarium will be delivered via email to the address you provided at the completion of the survey. This typically takes place 10-15 days after you completed your survey response, but can sometimes take up to 21 days

You will receive two emails from us to pick up your honorarium. The first will contain a gift card pickup link. The second (usually sent within one hour after the first email) will contain a username and password to claim your honorarium . We separate these for your security and to ensure delivery.

Please check your spam folder to ensure your gift card pick up emails haven’t landed in your junk box by mistake. If the email landed in your spam folder, please ensure to mark it as NOT spam and consider adding the address to your address book of allowable senders.

We want you to receive your honorarium quickly.

You will receive two emails from us to pick up your honorarium. The first will contain a gift card pickup link. The second (usually sent within one hour after the first email) will contain a username and password to claim your honorarium. We separate these for your security and to ensure delivery.

Please check your spam folder to ensure your gift card pick up emails haven’t landed in your junk box by mistake – if this is the case, please shift these emails to your inbox.

If you still believe your honorarium has not been delivered, please complete this form and our team will respond to you directly.

We’re sorry that your survey encountered an error. Please complete this form so we can identify your unique survey response and help you finish your survey.

As we take privacy and confidentiality very seriously, the information you provide here will help us identify your anonymous survey response.

Yes, you will still receive an honorarium, but we may call or text the number you provided to verify your identity.

If we still cannot verify your identity, you may not be eligible for a gift card.

Please refer to the Research Terms and Conditions for more information.

We’re here to help and to try answering your question. Please complete this form for a quick response from our team.

The more information you give us, the easier it will be to answer your question quickly to your satisfaction.